This guide summarizes troubleshooting methods for when you cannot log in to Crypto Diver. It covers common causes and their solutions.
Double-check your login ID and password for any spaces or typos. Since passwords cannot be reset, it’s crucial to record them carefully during registration.
Sometimes, switching your communication environment (Wi-Fi ↔ Mobile Data) can resolve the issue. If the app is outdated, update it to the latest version; in some cases, reinstalling it may also be effective.
Check the official X (formerly Twitter) account of CryptoDiver’s operations to see if any service disruption information has been announced.
If you forget your password, you cannot reset it from the login screen. If you have forgotten it, please contact the support team with your **registered email address and as much detailed information as possible.**
Prepare the following information and contact official support:
Q: I can’t log in after changing devices.
A: Just log in with the same user ID and password you registered with.
Q: I forgot my login ID.
A: Contact the operations/support team with your device information and other relevant details.
Q: Can I create multiple accounts?
A: Yes, it is possible. However, simultaneous login with the same ID on multiple devices is possible, so it is not recommended.
If you can’t log in to Crypto Diver, don’t panic and try checking the following steps:
Most issues can be resolved with correct steps. Please respond calmly while taking notes of the situation.
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